Privacy Policy
How we collect, use and protect your personal information.
This policy is a template prepared for Penge Airport Transfer. The owner must review it, fill in the bracketed details and confirm it reflects how the business handles data before relying on it.
Who we are
This website is operated by Penge Airport Transfer ([registered company name and number]). Penge Airport Transfer, Impact Court, Stembridge Road, Penge East, Penge, London SE20 7UE. Phone 020 3876 4008. Email info@pengeairporttransfer.co.uk.
Information we collect
- Booking details: your name, phone number, email address, pick-up and drop-off addresses, journey date and time, flight details and any requests you make.
- Messages you send us through the contact form, by email or by phone.
- Technical information such as your IP address, browser type and the pages you visit, collected through cookies and similar technologies. See our Cookie Policy.
How we use your information
- To provide quotes, take bookings and carry out your journey.
- To contact you about your booking.
- To answer your enquiries.
- To meet our legal and licensing obligations as a private hire operator.
- To understand how the website is used and improve it.
Our legal bases
We process your data to perform our contract with you, to comply with legal obligations, and for our legitimate interests in running and improving our service. Where we rely on consent, you can withdraw it at any time.
Who we share it with
We share booking details with the driver carrying out your journey. The online booking form on this website is provided by a third-party booking system, which processes the details you enter so that your booking can be taken. We use Google Tag Manager and Google Analytics to measure website use. We may share information with regulators or the police where the law requires it. We do not sell your personal data.
How long we keep it
We keep booking records for as long as our licensing and legal obligations require, and other information only for as long as we need it for the purposes above. [Owner to confirm retention periods.]
Your rights
Under UK data protection law you have the right to ask for a copy of your data, to have it corrected or deleted, to restrict or object to its use, and to data portability. To use these rights, contact us using the details above. You can also complain to the Information Commissioner’s Office at ico.org.uk.
Changes to this policy
We may update this policy from time to time. The date at the bottom of this page shows when it was last changed. See also our Terms & Conditions.